Call Center Representative

Responsibilities

• Effectively communicate changes to administration procedures of the front office
• Route escalated calls to the appropriate department and personnel
• Complete tasks surrounding the nature of the call and providing patient care
• Schedule appointments and verify insurance information
• Update patient demographics and inform patients of necessary documentation
• Maintain strictest confidentiality and adhere to all HIPAA guidelines
• Answer a high volume of calls
• Assist at the front desk when needed
• Perform other duties as assigned

Requirements

• High School Diploma or equivalent
• Strong customer service skills
• Ability to diffuse client frustrations
• Excellent interpersonal and communication skills
• Ability to use logic and problem-solving skills
• Ability to work independently under tight deadlines
• Excellent time management and organizational skills

About the Company

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company offering Physical, Occupational, Speech Therapy, Massage, and Acupuncture services.