Call Center Representative

Responsibilities

• Serve as the primary telephone contact for members, providing information regarding services, rates, and energy conservation.
• Receive and process member-reported outages by following established protocols to assist restoration efforts.
• Prepare service orders for issues such as high bills, vegetation management, and move-in/move-out requests.
• Research payment history, perform account maintenance, and discuss payment assistance options with members.
• Maintain accurate records and communicate effectively via telephone and email.
• Adhere to all Cooperative safety policies and customer service procedures.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Valid State of Florida driver's license.
• Proficiency in Microsoft Office and general office technology.
• Strong mathematical skills for reviewing billing history and explaining usage to members.
• Ability to remain calm and professional in a fast-paced environment.

Preferred Qualifications

• Previous experience working in a utility or highly regulated customer service environment.

About the Company

Clay Electric Cooperative, Inc. is a member-owned utility provider dedicated to serving its community with reliable energy and exceptional service. We are an equal opportunity employer committed to a diverse and inclusive workplace.