Call Center Executive

Responsibilities

• Follow up on leads generated by digital campaigns within 24 hours via calls, WhatsApp, and email.
• Drive the enrollment of courses and diplomas to meet sales goals established by the Commercialization Directorate.
• Identify and understand the specific needs and interests of potential students to improve conversion.
• Monitor pre-enrolled students to ensure payment completion and successful registration.
• Attend institutional or corporate events in person to promote academic programs.

Requirements

• High school diploma (Preparatoria) or incomplete University degree (Licenciatura trunca).
• Minimum of 1.5 years of experience in sales.
• Proven experience in customer service.
• Proficiency in Microsoft Excel.
• Proficiency in digital tools including Office, Google Workspace, and email management.

Benefits

• Base salary.
• Statutory benefits (Prestaciones de Ley).
• Dining card (Tarjeta de comedor).
• Continuous training and professional development.

About the Company

La Universidad de Monterrey (UDEM) is an institution driven by Catholic inspiration, values, and academic excellence. We aim to provide integral formation to individuals so they can contribute to a sustainable society and serve others through their professional excellence.