Call Center Executive

Responsibilities

• Handle inbound and outbound calls professionally, providing information on tickets, promotions, and group bookings.
• Manage and respond to inquiries from social media platforms in a timely and brand-appropriate manner.
• Qualify potential leads and refer them to the appropriate sales executives to support conversion.
• Log all customer interactions and call details accurately within the CRM system.
• Resolve customer concerns and complaints with professionalism, escalating complex issues when necessary.
• Collaborate with the sales team to track leads and provide feedback for service improvement.

Requirements

• High school diploma or equivalent (a diploma in communications or hospitality is a plus).
• 1–2 years of experience in a call center or customer service role.
• Fluency in English; proficiency in Arabic is a significant advantage.
• Familiarity with CRM systems and standard phone handling protocols.
• Strong verbal communication, active listening, and multitasking skills.
• Ability to remain calm and professional under pressure in a fast-paced environment.

About the Company

Emirates Park Zoo is a premier destination in Abu Dhabi, offering unique wildlife experiences and educational opportunities for visitors of all ages.