Call Center Customer Service Agent

Responsibilities

• Answer inbound calls and respond to telephone inquiries or complaints using standard scripts and procedures
• Meet call handling standards and service level agreements in a fast-paced, high-volume environment
• Use multiple computerized systems simultaneously to research and resolve inquiries
• Gather information, log all inbound calls, and communicate appropriate resolution options to callers
• Assess caller needs and inform them about available services
• De-escalate occasional irate callers with calm conflict resolution skills
• Provide peer-to-peer training for incoming classes transitioning to the call center floor

Requirements

• High School Diploma or GED
• 1-2 years of experience in a call center environment
• Ability to pass a background check and drug screen
• Legal authorization to work in the United States
• Ability to work onsite in Columbia, SC (this is not a remote position)
• Strong written and verbal communication skills
• Commitment to 100% attendance and punctuality
• Ability to work overtime as needed

Benefits

• Competitive starting pay of $16.00 per hour
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays and paid time off (PTO)

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and millions of people worldwide. We value individuality and provide a culture where employees can personally thrive and make a difference.