Call Center Agent

Responsibilities

• Deliver exceptional customer support via phone for furniture-related inquiries
• Address customer inquiries and resolve issues efficiently and with empathy
• Provide tailored solutions to meet customer needs
• Ensure positive customer experiences through effective communication and professional phone etiquette

Requirements

• Fluency in English (B2/C1 level)
• Strong customer service and support skills
• Problem-solving ability, active listening, and attention to detail
• Flexibility to work night and overnight shifts
• Professional phone etiquette and communication techniques
• Experience with CRM tools (preferred)

About the Company

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics. The company drives digital transformation and provides scalable business solutions for top-tier brands worldwide through a seamless "as-a-service" model, backed by 363 independent inventions including 250 AI-based solutions.