Posted a day ago
Call Center Agent
Nasoft
Requirements
Minimum 3 months experience in Call Center, Customer Service, or Telesales, Native or fluent GCC dialect, Good English level, Computer literacy, Strong communication skills
Skills
customer service
About the role
Responsibilities
- Handle inbound and outbound customer calls professionally
- Provide high-quality customer service to clients in the GCC region
- Resolve customer issues and provide appropriate solutions in a timely manner
- Accurately record customer data into the system
- Adhere to call quality standards and meet key performance indicators (KPIs)
- Work collaboratively with team members and other departments
Requirements
- Minimum 3 months of experience in Call Center, Customer Service, or Telesales
- Native or fluent GCC dialect
- Good level of English proficiency
- Strong computer literacy
- Excellent communication and interpersonal skills
- High level of commitment and discipline regarding work schedules
Benefits
- 5 working days per week with 2 rotational days off
- 8-hour work shifts
- Rotational shift system (24-hour coverage)
About the Company
Nasoft provides specialized customer service solutions, connecting skilled professionals with leading clients across the Gulf region.
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Nasoft · El Sheikh Zayed City
