Call Center Agent - Inbound

Responsibilities

• Handle inbound customer calls to provide accurate information regarding products and services
• Process flight reservations, modifications, and cancellations efficiently
• Resolve customer enquiries and complaints in a positive and professional manner
• Promote company products and services through cross-selling, including ancillaries and holiday packages
• Meet monthly sales targets and key performance indicators (KPIs) for customer satisfaction
• Escalate complex issues to the appropriate departments and follow up on resolutions
• Support day-to-day contact center operations to ensure maximum productivity and service levels

Requirements

• High School Diploma or equivalent
• Fluency in English, French, and Arabic
• Proficiency in Microsoft Office and general technology systems
• Strong communication and interpersonal skills
• Ability to work under pressure and handle difficult customer situations
• Ability to work long hours as required by the business

Preferred Qualifications

• Previous experience in a call center or customer service environment is an advantage
• Ability to identify market trends to provide effective customer care solutions

About the Company

Air Arabia Maroc is part of the Air Arabia Group, a leading low-cost carrier dedicated to providing efficient and reliable travel solutions across the region.