Call Center Agent

Responsibilities

• Provide high-quality customer service to commission agents through various communication channels.
• Ensure all inquiries are handled effectively to meet established service goals.
• Utilize tracking tools and follow up with the coordination team to resolve issues.
• Manage interactions with both external commission agents and internal departments.

Requirements

• Minimum of 6 months of experience in customer service.
• Strong sense of responsibility and commitment.
• Ability to adapt to changes in processes and workflows.
• Proficiency in Excel (Basic level).
• Experience with multichannel tools (Chat, calls, and email) is preferred.
• Experience with ticket registration and escalation platforms is preferred.

Benefits

• Major Medical Insurance (Family coverage).
• Life Insurance.
• Savings Fund and Savings Box.
• Grocery Vouchers.
• Performance-based bonuses and profit sharing.
• Vacation premium, Christmas bonus, and paid vacations.

About the Company

Gentera is a financial group dedicated to providing opportunities and improving the lives of people through inclusive financial services. We value professional competence and skills, offering equal opportunities to all candidates regardless of age, gender, disability, race, or any other condition.