Call Agent

Responsibilities

• Communicate effectively via telephone and live chat to handle various workgroup inquiries including Dog License, Vital Records, and Health Academy
• Provide customer service regarding birth and death certificate processes, including online, mail, and in-person instructions
• Guide customers through the E-vital status portal and assist with email inquiries
• Disseminate public health education information and provide appropriate referrals for counseling and testing
• Assist the public and staff with navigating the NYC DOHMH website
• Maintain and update computerized databases and analyze data for accuracy
• Handle emergencies and other ad hoc assignments

Requirements

• High school graduation or equivalent
• Three years of experience in community work or community-centered activities related to the duties described
• Or equivalent education and experience

Preferred Qualifications

• Strong customer service orientation
• Courteous telephone manner
• Excellent oral and written communication skills
• Basic computer literacy
• Spanish speaking skills

Benefits

• Premium-free health insurance plan
• Public sector defined benefit pension plan
• Tax-deferred savings program
• Worksite Wellness Program
• Potential for hybrid work (up to two days per week from home)