Cafe Team Member

Responsibilities

• Engage with cafe guests to create a culture of hospitality
• Understand the food and beverage menu to provide suggestions and answer questions
• Effectively manage and solve guest recovery situations
• Ensure cleanliness and organization throughout the entire cafe
• Complete tasks and prep as assigned by Team Lead and/or Student Cafe Executive Officer
• Demonstrate open communication, self-awareness, and initiative to improve operations
• Collaborate with a diverse team in a fast-paced service environment
• Arrive in uniform on time and prepared to work

Requirements

• Exceptional communication skills
• Ability to remember and recall details of a complex menu and operations
• Able to stand, walk, and smile for extended periods
• Able to stoop and kneel
• Able to push, pull, lift, or carry up to 35 lbs
• Able to ascend or descend ladders, stairs, and ramps

Preferred Qualifications

• Previous hospitality experience
• Previous food and beverage experience

About the Company

Saxbys is a coffee company headquartered in Philadelphia with its own cafe on Northeastern University's campus. Its mission is to "Make Life Better" by empowering an all-student team to run an impactful community business focused on student engagement.