Café Coach

Responsibilities

• Lead and mentor a team of Café Ambassadors to drive professional and personal development
• Facilitate exceptional customer experiences by maintaining a welcoming and engaging Café environment
• Build community alliances by collaborating with local businesses, nonprofits, and charities to plan events
• Drive continuous improvement and achieve customer-based goals and metrics
• Act as a brand ambassador by showcasing digital tools, mobile experiences, and financial products
• Manage the physical space and collaborate with vendors to generate new business

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of experience in Customer, Retail, or Financial Services
• At least 1 year of People Management experience or 2 years of Retail Bank experience

Preferred Qualifications

• Bachelor's Degree
• 3+ years of experience in Customer, Retail, or Financial Services
• 2+ years of People Management experience

Benefits

• Comprehensive and inclusive health, financial, and well-being benefits
• Performance-based incentive compensation, which may include cash bonuses
• Opportunities for professional growth and career advancement

About the Company

Capital One is redefining the banking experience through our Capital One Cafés—welcoming environments where customers can access digital tools, grab a coffee, and connect with our community. We are committed to enhancing the financial lives of the people we serve through innovation and community engagement.