Café Ambassador

Responsibilities

• Proactively engage with guests in a high-energy community hub and coffee shop environment
• Act as a brand advocate by sharing the value of products and services through genuine conversation
• Guide customers through the digital banking ecosystem and assist with mobile tool troubleshooting
• Host and support local events that promote financial health and community impact
• Problem-solve and own issue resolution for customers in alignment with regulatory requirements
• Maintain an active presence by moving throughout the Café to support the guest experience

Requirements

• High School Diploma, GED, or equivalent certification
• At least 1 year of retail, sales, or customer service experience
• Ability to stand for extended periods of time
• Ability to lift up to 25 pounds
• Availability to work a flexible schedule, including nights, weekends, and holidays

Preferred Qualifications

• Associate’s degree
• 2+ years of banking experience
• 2+ years of retail or customer-facing experience
• Proficiency in G-Suite
• Strong written and oral communication skills

Benefits

• Day 1 coverage for Medical, Dental, Vision, and Prescriptions
• Paid Time Off and Paid Parental Leave
• Matching 401(k) contribution up to 7.5%
• Education Assistance
• Mental health support and back-up child or elder care
• Signature Threads apparel and custom beverages while working

About the Company

Capital One is on a mission to change banking for good. We have broken the mold of traditional banking by creating vibrant, modern community hubs that bridge the gap between digital innovation and human connection.