Business Writer

Responsibilities

• Create and maintain work instructions, job aids, and standard operating procedures (SOPs)
• Develop process workflows for Customer Service Operations and Client Procedure Documents (CPDs)
• Document system and capability changes affecting ORx systems
• Update documentation to reflect business process changes and develop internal written communications
• Ensure all documentation is accurate, clear, and easy to follow for customer service teams

Requirements

• 3+ years of experience using Articulate Storyline and Rise
• 6+ months of experience in content writing for training materials (e.g., Facilitation Guides, Participant Guides, Job Aids, or SOPs)
• Experience working with Subject Matter Experts (SMEs) in a corporate setting, including leading discussions and developing content from scratch

Benefits

• Life: Resources and support to focus on what matters most to you
• Emotional: Education, tools, and resources to help manage stress and build resilience
• Physical: Health plans and other coverage to support wellness
• Financial: Benefits for today and retirement planning for the future

About the Company

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. We connect people with the care, pharmacy benefits, data, and resources they need to feel their best.