Business Vetting Customer Support Associate

Responsibilities

• Review and validate business data within internal web applications to ensure accuracy and completeness
• Investigate discrepancies and verify information using internal tools and authorized third-party data sources
• Engage with external providers and public data sources to obtain clarification or supplemental information
• Respond to customer questions or concerns regarding verification outcomes in a timely and professional manner
• Document verification outcomes, updates, and findings within internal systems
• Manage workloads to meet defined service-level turnaround deadlines
• Escalate complex cases, potential fraud indicators, or unresolved discrepancies to appropriate internal teams

Requirements

• Strong attention to detail with the ability to review data for accuracy and completeness
• Excellent English written and verbal communication skills
• Ability to handle multiple verification tasks and meet turnaround deadlines
• Comfort working with browser-based tools and data entry interfaces
• Strong organizational and problem-solving abilities

Preferred Qualifications

• Basic understanding of web applications and graphical user interfaces (GUIs)
• Exposure to cloud-based tools or SaaS platforms
• Previous experience in customer support, data verification, operations, or administrative roles

About the Company

With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. We deliver mission-critical solutions to many Fortune 500 companies across over 60 countries.