Business Technology Solutions Manager - Patient Strategy & Services

Responsibilities

• Own end-to-end delivery of large-scale Patient CRM/PRM implementations on Salesforce Health Cloud and Life Sciences Cloud.
• Lead multiple workstreams including enrollment, case management, reimbursement, and patient engagement.
• Shape functional and technical designs in partnership with solution architects and engineering leads.
• Build, lead, and mentor diverse delivery teams consisting of consultants, contractors, and techno-functional specialists.
• Serve as a senior client advisor to executive stakeholders across business, IT, and operations.
• Identify, shape, and sell new programs and contribute to RFPs and proposals to expand the PSS technology footprint.
• Provide oversight on integration strategies across HUB vendors, specialty pharmacies, and EMR partners.

Requirements

• 10–14 years of experience in technology consulting.
• Significant hands-on Salesforce implementation experience.
• Proven track record leading end-to-end CRM/PRM implementations, preferably on Salesforce Health Cloud or Life Sciences Cloud.
• Strong background in the life sciences or pharmaceutical industry.
• Demonstrated experience managing large, diverse teams.
• Proven ability to sell, scope, and grow new programs with senior client stakeholders.
• Excellent leadership, communication, and executive-level presentation skills.

Preferred Qualifications

• Salesforce certifications such as Health Cloud Consultant, Life Sciences Cloud, or Architecture certifications.
• Experience working with large global pharma clients across multi-brand and multi-market programs.
• Exposure to AI-driven, agentic, or automation-led workflows in patient services or CRM ecosystems.

Benefits

• Comprehensive total rewards package supporting health, well-being, and financial future.
• Robust skills-building programs and milestone training aligned to career progression.
• Internal mobility paths and opportunities for role expansion.
• Hybrid working model that combines remote work with on-site presence.

About the Company

ZS is a management consulting and technology firm focused on improving life and how we live it. We transform ideas into impact by bringing together data, science, technology, and human ingenuity to deliver better outcomes for patients, caregivers, and consumers worldwide.