Business Systems Consultant - CRM (PD/CS)/GCC

Responsibilities

• Capture and translate business requirements from Service and Project Delivery teams into CRM/GCC configurations, including service tickets, case management, and field service modules.
• Support end-to-end Project Delivery workflows, covering project setup, milestone tracking, resource management, and cost monitoring.
• Coordinate cross-functional integrations with ERP, supply chain, and finance teams to manage service data flows for spare parts, billing, and project accounting.
• Provide 2nd-level support for CRM/GCC incidents, change requests, and master data issues such as service contracts and equipment records.
• Identify and drive process improvements across service and project execution, documenting system configurations and SOPs.
• Participate in CRM/GCC enhancement initiatives and digitalization projects within an international setup.

Requirements

• Bachelor's degree in Information Systems, Business Informatics, Data Science, Computer Science, Engineering, or a related field.
• 2+ years of hands-on experience with CRM platforms such as Microsoft Dynamics 365 Customer Service, Salesforce Service Cloud, or comparable solutions.
• Solid understanding of service management and project execution processes.
• Strong expertise in ERP integration across project, finance, and materials management.
• Fluency in both Chinese and English (C1 level or above, written and spoken).
• Analytical, customer-oriented mindset with the ability to navigate cross-functional topics across different regions.

Preferred Qualifications

• Proficiency in the German language.
• Experience working in a diverse, multinational team environment.

Benefits

• Real impact from day one by solving operational challenges through smart system design.
• End-to-end enterprise exposure across CRM, ERP, supply chain, and finance integrations.
• Clear career development paths in IT consulting and enterprise application management.
• Opportunity to work for a global leader in the clean energy transition.

About the Company

Sungrow is a leading green tech company dedicated to the mission of "Clean Power for All." Founded in 1997, we are a global leader in the research and development of solar inverters, energy storage systems, and EV charging solutions. With over 870GW of clean power installed worldwide, we drive the transition to renewable energy through innovation and a broad product portfolio.