Business Systems Analyst

About the Company

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

Responsibilities

• Serve as a primary point of contact for NetSuite and operational system support
• Triage and resolve support tickets and perform root-cause analysis
• Perform day-to-day NetSuite administration including user access, role management, and configuration updates
• Support audit and compliance activities, including access reviews and change documentation
• Coordinate and guide User Acceptance Testing (UAT) for system changes
• Gather and clarify requirements for operational requests and enhancements
• Provide hands-on user training and develop super users within supported teams
• Create and maintain job aids, SOPs, and knowledge base documentation

Requirements

• 3–5+ years in a Business Systems Analyst, Systems Analyst, or ERP support role
• Hands-on experience supporting NetSuite ERP (administration, configuration, support)
• Experience working closely with business or operational teams
• Strong troubleshooting, problem-solving, and communication skills
• Ability to work on-site at a manufacturing facility

Preferred Qualifications

• Experience in manufacturing, supply chain, quality, or regulated environments
• Exposure to audits, compliance support, or validation testing
• Experience supporting ERP releases or system upgrades
• Familiarity with ticketing systems and structured intake processes