Business Support Supervisor

Responsibilities

• Troubleshoot and correct daily disruptions to productivity
• Manage staff operations, administration, and shift schedules for the GBS program
• Monitor performance, throughput, and quality via established KPIs
• Act as the main GBS point of contact for Affiliates regarding operational issues
• Support Technical Leads in managing daily team assignments
• Ensure compliance with work-from-office and work-from-home policies
• Manage staff attendance, time off requests, and weekly shift rosters
• Compile, monitor, and report KPIs to drive continuous improvement
• Ensure work instructions, SOPs, and quality documents are up to date
• Execute annual performance reviews for GBS staff

Requirements

• Bachelor's degree in science, technical, or business administration
• Minimum 3 years of experience supervising staff (managing 20+ people preferred)
• Experience in a GBS environment
• Proven success meeting or exceeding KPI targets
• Proficiency in MS Office and business operations software
• Fluency in English (B2+)
• Strong organizational and prioritization skills
• Ability to work independently and under pressure

About the Company

SGS is the world’s leading inspection, verification, testing and certification company, recognized as the global benchmark for quality and integrity.