Business Support Specialist

About the Company

Mollie is one of Europe's fastest-growing fintechs, on a mission to make payments and money management effortless for every business in Europe. With over 250,000 companies trusting their platform, Mollie provides simple, scalable solutions for businesses to get paid and grow.

Responsibilities

• Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively
• Proactively advise customers on Mollie products to help boost their online and offline presence and revenue
• Contribute to improving the customer experience by providing actionable feedback and proposing innovative solutions to internal teams
• Listen closely to customer feedback and challenges to align support efforts with the company mission

Requirements

• Fluent in German and English
• Ability to adapt to changing environments and grasp new information quickly
• Fast learner capable of solving complex problems
• Strong communication skills with the ability to clarify complex topics

Preferred Qualifications

• Proficiency in additional languages
• Beginner to experienced professional level