Business Support Specialist

About the Company

Mollie is one of Europe's fastest-growing fintechs, on a mission to make payments and money management effortless for every business in Europe. With over 250,000 companies trusting their all-in-one platform, Mollie focuses on building simple, scalable solutions that help businesses grow.

Responsibilities

• Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively
• Proactively advise customers on Mollie products that fit their activities to help boost their revenue
• Contribute to improving the customer experience by providing actionable feedback to internal teams
• Listen closely to customer feedback and challenges to align support efforts with the company mission

Requirements

• Fluent in French and English
• Ability to adapt to changing environments and grasp new processes quickly
• Fast learner capable of solving complex problems
• Strong communication skills with the ability to clarify complex topics