Business Support Management Analyst

Responsibilities

• Act as the primary business liaison across management, controls, technology, operations, and front-office teams.
• Coordinate end-to-end change activity, serving as a central gatekeeper for intake, prioritization, and delivery tracking.
• Support the execution of business projects through planning, status reporting, and stakeholder management.
• Manage the coordination of onboarding, offboarding, and transfers with offshore hubs to ensure seamless handoffs.
• Evaluate incoming requests for urgency and feasibility to determine onshore versus offshore execution paths.
• Oversee audit and control activities, including access changes, reconciliations, and post-incident checks.
• Manage real estate coordination, including headcount forecasting and floor planning liaison.
• Analyze workflows to identify streamlining opportunities and improve service scalability.

Requirements

• Experience in management, change coordination, project delivery, operations, or controls within a large organization.
• Proven ability to partner with technology teams to triage and deliver business requests.
• Strong business analysis skills with the ability to translate needs into actionable plans.
• Demonstrated project management skills, including planning and tracking.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Excellent written and verbal communication skills for engaging senior stakeholders.
• Ability to work in a fast-paced environment and manage multiple competing priorities.

Preferred Qualifications

• Experience supporting front-office or markets-facing business units.
• Experience operating within an onshore/offshore hub model.
• Familiarity with market data request workflows and vendor coordination.
• Experience with business continuity planning and testing activities.
• Proficiency with service management or ticketing tools.

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments, operating in more than 100 countries.