Business Support Administrator

Responsibilities

• Manage and maintain third-party customer portals, including setup, updates, and recovery
• Process and validate invoices to ensure alignment with client contracts
• Update purchase orders (POs), invoice records, and contract data
• Act as a key contact for billing and payment enquiries
• Upload and consolidate invoices according to specific client requirements
• Support National Key Accounts (NKA) teams, branch administrators, and cross-functional departments
• Track invoice and PO status while maintaining accurate records
• Provide reporting and client-specific invoicing outputs
• Ensure compliance with financial, contractual, and Quality Assurance (QA) requirements

Requirements

• Proven experience managing third-party customer portals
• Experience processing claims and invoices for clients
• Proficiency with SAP or a similar ERP system
• Strong MS Office skills
• Exceptional planning, organizational, and prioritization skills
• Excellent interpersonal skills for engaging with diverse stakeholders
• Knowledge of Quality Assurance Systems
• Tertiary qualifications or Cert IV in Administration/Finance are highly regarded but not essential

Benefits

• Competitive base salary up to $85k + 12% Super + 5% Bonus
• Modern office location in Alexandria with onsite parking
• Career development and continuous learning opportunities
• Birthday leave and staff discount schemes
• Fitness Passport access (1,700+ locations)
• Supportive team culture with strong internal promotion opportunities

About the Company

Schindler Lifts Australia is part of the global Schindler Group, a world leader in the elevator and escalator industry. Operating in 100 countries with over 64,000 employees worldwide, we are one of Australia's largest suppliers of urban transport systems, employing over 1,200 people locally to design, install, and service modern transport solutions.