Business Support Administrator

Responsibilities

• Manage and maintain third-party customer portals, including setup, updates, and recovery
• Process and validate invoices to ensure alignment with client contracts
• Update purchase orders (POs), invoice records, and contract data
• Act as a key contact for billing and payment enquiries
• Upload and consolidate invoices according to specific client requirements
• Support National Key Accounts (NKA) teams, branch administrators, and cross-functional departments
• Track invoice and PO status while maintaining accurate records
• Provide reporting and client-specific invoicing outputs
• Ensure compliance with all financial, contractual, and Quality Assurance (QA) requirements

Requirements

• Proven experience managing third-party customer portals
• Experience processing claims and invoices for clients
• Proficiency with SAP or a similar ERP system
• Strong MS Office skills
• Excellent interpersonal skills for engaging with diverse stakeholders
• Exceptional planning and organizational skills with the ability to prioritize competing tasks
• Knowledge of Quality Assurance Systems

Preferred Qualifications

• Tertiary qualifications or Certificate IV in Administration or Finance

Benefits

• Competitive base salary up to $85k + 12% Super + 5% Bonus
• Modern office location in Alexandria
• Career development and continuous learning opportunities
• Birthday leave and staff discount schemes
• Fitness Passport access (1,700+ locations)
• Supportive team culture and social events

About the Company

Schindler Lifts Australia is part of the global Schindler Group, a world leader in the elevator and escalator industry. Operating in 100 countries with over 64,000 employees worldwide, Schindler designs, installs, services, and modernizes urban transport systems for almost every building type. In Australia, we employ over 1,200 people and are committed to innovation, diversity, and professional growth.