Business Service Coordinator - WeCARE

Responsibilities

• Optimize employment opportunities and vocational rehabilitation services through employer outreach and transitional employment development.
• Conduct employer outreach to identify potential employment for vocational rehabilitation customers, including marketing on-the-job training.
• Build and maintain strong relationships with employers to ensure satisfaction with services and repeat business.
• Match customers to available jobs and prepare them for interviews by assessing company culture and specific needs.
• Conduct work readiness sessions, including resume preparation, job application assistance, and interviewing skills development.
• Coordinate with external job developers and organizations to ensure customers have access to a broad array of opportunities.
• Incorporate necessary accommodations into employer communications to maximize customer employment success.

Requirements

• Bachelor’s Degree in social services, psychology, vocational rehabilitation, occupational rehabilitation, or a related field.
• Four years of direct customer service experience in a clinical or social service environment (or an equivalent combination of education and experience).
• Proven experience in employment placement programs.
• Experience working with publicly-funded programs (TANF experience is a plus).
• Knowledge of laws and regulatory requirements related to program responsibilities.
• Ability to assess the need for and implement reasonable accommodations for customers.
• Proficiency in using various electronic systems to manage duties and responsibilities.

Preferred Qualifications

• Experience in a fast-paced, performance-driven team environment.
• Training or experience in motivational interviewing techniques.
• Exceptional engagement skills for both customer and employer service.

About the Company

Equus Workforce Solutions is a leading provider of workforce development services in North America. We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, and high-demand industries. Our team delivers comprehensive workforce solutions through integrated career centers and community partner sites.