Business Process Expert/Principal Consultant

Responsibilities

• Re-imagine business processes through an AI lens to fundamentally rethink workflows in domains like Loss Mitigation, Sales & Distribution, and Employee Experience.
• Assess current AI initiatives to map fragmentation and governance risk landscapes.
• Design a centralized AI governance framework with control points for visibility, manageability, and policy enforcement.
• Lead the deployment of AI solutions alongside MuleSoft Agent Fabric.
• Identify AI infusion opportunities including propensity scoring, predictive risk, and shadow testing.
• Design AI pipeline architectures for nightly scoring jobs, digital twin models, and A/B testing in production.
• Define roadmaps for marketing content automation and AI for Employee Experience use cases.
• Provide strategic recommendations on build-vs.-buy decisions for AI tooling and platforms.
• Collaborate with data architects to ensure AI models are grounded in structured data foundations.

Requirements

• 8+ years of experience in AI/ML strategy, architecture, or implementation roles.
• Demonstrated experience designing AI governance and oversight frameworks.
• Strong understanding of LLM-based agent orchestration and workflow automation.
• Proven experience integrating AI/ML into business process redesign.
• Hands-on familiarity with AI platforms, APIs, and orchestration tooling.
• Ability to communicate complex AI concepts to non-technical business stakeholders.

Preferred Qualifications

• Experience with MuleSoft or Kong-based AI gateway patterns.
• Background in financial services AI use cases such as credit scoring or loss mitigation.
• Familiarity with digital twin modeling and shadow production testing.
• Prior experience establishing AI governance at a large financial institution.
• Knowledge of propensity modeling and customer behavior prediction.

Benefits

• Competitive compensation ranging from USD 80,000 to USD 280,000 based on experience.
• Medical, vision, and dental benefits.
• 401k retirement plan.
• Variable pay and incentives.
• Paid time off and paid holidays.

About the Company

Photon is a global leader in digital transformation, helping organizations reimagine their business through cutting-edge technology and strategic innovation.