Business Process Engineer

Responsibilities

• Act as the first point of contact for all tools and process-related issues
• Provide first-level end-user support for reports, tools, and business processes
• Collaborate with cross-functional teams including IT, GBS, and Commercial Operations to ensure an exceptional user experience
• Utilize internal reporting systems to provide critical data to Sales and Marketing organizations and channel partners
• Maintain data quality through dedicated governance processes
• Serve as a functional tester for new tools and system enhancements

Requirements

• Bachelor's or master's degree in any field
• 5–6 years of experience in operations, project, program, or process management
• Strong knowledge of SFDC, SAP CRM, ECC, and CPQ
• Experience in Incident management, Help Desk, and Service Admin sub-processes
• Excellent verbal, written, and presentation communication skills
• Experience working with regional and global teams

Preferred Qualifications

• Six Sigma certification
• Project Management certification
• Multilingual capabilities

About the Company

Agilent is a global leader in laboratory and clinical technologies, passionate about bringing great science to life. With over 50 years of expertise, we create advanced instruments, software, and consumables that support life science research, patient diagnostics, and environmental safety. Our global team of 18,000 employees works collaboratively to provide trusted answers to the world's most critical scientific challenges.