Business Process Analyst

Responsibilities

• Design, maintain, and evolve business process maps to support Growth and Transformation programs
• Identify the impact of company strategic initiatives on internal business processes
• Support business process owners in creating, optimizing, and automating services
• Facilitate process workshops with cross-organizational audiences
• Solve process-related problems and provide strategic recommendations to Program teams
• Identify, measure, and report on Process Performance Indicators to ensure alignment with company goals
• Partner with readiness teams to prepare the organization for process changes and governance

Requirements

• 3+ years of experience in business process mapping, re-engineering, or a similar role
• Expert skills with process mapping software such as Visio or Lucidchart
• Deep knowledge of methodologies like BPMN or EDP
• Ability to facilitate working sessions and drive actionable outcomes
• Strong ability to understand process details and link them to high-level strategy
• Proficiency in English
• Proven ability to initiate and nurture professional relationships at all levels

Preferred Qualifications

• Experience with Business Process Management Platforms (e.g., Signavio, Nintex)
• Proficiency with PowerBI and the ability to extract insights from dashboards
• Knowledge of enterprise contact centers and CRM systems like Salesforce
• Background in sales, customer success, or customer support

About the Company

Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made. From the greenest buildings to the smartest factories, our software empowers creators to design and make a better world.