Business Operations Representative

Responsibilities

• Manage consumer disputes and email operations related to credit reports and scores
• Address and resolve consumer queries, requests, and complaints within prescribed SLAs
• Draft independent email responses and use templates selectively to ensure accuracy
• Identify and escalate sensitive issues or probable escalations for rapid resolution
• Analyze complaints and prepare credit reports using multiple internal applications
• Interact with member bank representatives and consumers via phone and email to fast-track dispute resolution
• Maintain high quality and accuracy scores in accordance with business requirements

Requirements

• Minimum Graduate degree in any stream
• 1-3 years of experience in banking operations or the BFSI industry
• Excellent verbal and written communication skills in English
• Ability to read and comprehend consumer complaints in Hindi
• Proficiency in MS Office
• Experience handling escalation or complaint desks for banking or insurance products
• Ability to work in a fast-paced environment and handle varying workloads
• Willingness to work weekends, holidays, or extended shifts as required by the business

Preferred Qualifications

• Previous experience working with Credit Bureaus

About the Company

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We provide innovative solutions in core credit, marketing, fraud, risk, and advanced analytics to help consumers and businesses transact with confidence.