Business Operations Representative I

Responsibilities

• Manage consumer disputes and email operations processes
• Address and resolve consumer queries, requests, and complaints regarding credit reports, scores, or personal disputes
• Ensure all email communications are responded to accurately and completely within prescribed SLAs
• Draft independent responses to consumers and member bank representatives
• Identify and escalate sensitive issues or probable escalations for rapid resolution
• Utilize multiple applications to analyze complaints and prepare credit reports
• Maintain high quality and accuracy scores in accordance with business requirements
• Work flexible shifts, including weekends, holidays, or shift extensions as required by the business

Requirements

• Minimum Graduate degree in any stream
• 1-3 years of experience in banking operations or the BFSI industry
• Excellent verbal and written English communication skills
• Proficiency in MS Office
• Ability to work in a fast-paced environment and handle varying workloads
• Strong customer-centric attitude with analytical and problem-solving skills

Preferred Qualifications

• Experience working with Credit Bureaus
• Ability to read and comprehend consumer complaints in Hindi

About the Company

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace through innovative solutions in credit, marketing, fraud, risk, and advanced analytics.