Business Operations Manager

Responsibilities

• Oversee daily dispatching for Ace Handyman Services, matching craftsmen to jobs based on skill and availability
• Act as the primary contact for customer concerns to ensure professional and prompt resolution
• Support the employee lifecycle, including recruiting, onboarding, training, and coaching
• Track operational performance and generate reports on revenue, booking rates, and efficiency
• Manage invoicing, accounts receivable, and payroll preparation
• Handle day-to-day bookkeeping for Nicollet Ace Hardware, including transaction reconciliation and cash deposits
• Maintain house accounts, post payments, and coordinate payables
• Oversee general office administration and personnel paperwork compliance

Requirements

• 3+ years of experience in office management, operations, bookkeeping, or business administration
• Proven ability to manage multiple priorities and maintain high attention to detail
• Strong proficiency in bookkeeping principles and general office software
• Excellent verbal and written communication skills with a focus on customer service
• High level of comfort learning and adapting to new technology systems
• Ability to work independently and as a cooperative team player

Preferred Qualifications

• Experience using ServiceTitan or similar field service management software
• Direct experience with QuickBooks or equivalent accounting platforms
• Previous background in trades, construction, or retail operations
• Experience tracking KPIs and creating actionable operational reports

Benefits

• Pay Range: $29 - $33 per hour
• Health Insurance: 50% of employee premium covered
• Dental, Vision, Life, Disability, and Accident insurance
• 401(k) retirement plan with company match up to 5%
• Paid Time Off (PTO) and paid holidays
• Employee discount at Ace Hardware

About the Company

Ace Handyman Services and Nicollet Ace Hardware are interconnected local businesses in Minneapolis dedicated to providing excellent home repair services and retail hardware solutions to the community.