Business Operations Lead

Responsibilities

• Serve as a strategic advisor to the Chief Business Officer, providing guidance on CRM strategy, internal process design, and operational decision-making.
• Deliver data-driven insights regarding team performance, product utilization, forecasting, and revenue trends.
• Build and maintain account tiering and prioritization frameworks to focus business development efforts on high-value opportunities.
• Oversee and track global OKRs to ensure alignment with long-term company strategy.
• Manage day-to-day business development operations, including pipeline management, deal flow, and forecasting.
• Develop and lead training sessions for the business development team on tools and processes.
• Coordinate LayerZero's presence in key meetings, events, and collaborations.
• Support go-to-market (GTM) strategies and product launches to ensure seamless customer engagement.

Requirements

• 3–5+ years of experience in business operations, revenue operations, sales operations, or a similar function.
• Deep understanding of BD/sales operations, including pipeline management, deal tracking, and forecasting methodologies.
• Proven ability to build and improve operational processes, such as SOPs, automation, and cross-functional workflows.
• Strong analytical skills with experience building dashboards and performance reports.
• Proficiency with CRM platforms such as HubSpot, Salesforce, or Linear.
• Experience working in a tech startup, high-growth, or Web3 environment.
• Excellent cross-functional communication skills and the ability to act as "connective tissue" between BD, Finance, Legal, Product, and Marketing.
• Highly organized and comfortable operating with a high degree of ownership and ambiguity.

About the Company

LayerZero is building the future of omnichain connectivity. Founded in 2021, our vision is to create a community of cross-chain developers building dApps that are no longer constrained by individual blockchain capabilities. Through our simple, generic messaging protocol, we enable builders to develop cross-chain dApps designed to unify the power of individual blockchains. We are backed by leading investors including a16z, Sequoia, PayPal, Binance Ventures, and Coinbase Ventures.