Business Operations Intern - Content QA

Responsibilities

• Act as first-level triage for inbound ebook and audiobook issues, including metadata investigation and content processing failures
• Identify and troubleshoot HTML and CSS issues within epub files
• Review and analyze recurring issues to provide recommendations to the Business Operations Analyst
• Maintain process documentation related to ebooks and audiobooks
• Support the team with ad-hoc projects, including research into digital publishing standards
• Assist in testing ebook and audiobook performance within the Kobo ecosystem

Requirements

• Post-secondary education with a focus on publishing, digital media, or related book industry experience
• General understanding of industry standards including ISBNs, ONIX files, and epub formats
• Proficiency in Microsoft Excel (including VLOOKUP, concatenating data, and pivot tables)
• Strong research, organizational, and communication skills
• Familiarity with the Kobo ecosystem, including apps and eReader devices
• Ability to manage multiple projects and priorities simultaneously

Preferred Qualifications

• Specific technical knowledge of ebooks, audiobooks, and/or .epubs
• Experience working with HTML, CSS, XML, or Zendesk
• Fluency in a second language

Benefits

• Flexible hours and a hybrid remote working environment
• Subsidized in-office lunches and a dog-friendly office
• Four extended long weekends during the summer
• Talent and development training budget
• Free Kobo device plus a free weekly ebook or audiobook

About the Company

Rakuten Kobo Inc. is one of the world’s most innovative eReading services, offering more than 6 million eBooks and audiobooks to millions of customers in 190 countries. Headquartered in Toronto and owned by Tokyo-based Rakuten, Kobo delivers a premier digital reading experience through award-winning eReaders and top-ranking mobile apps.