Business Operations

Responsibilities

• Partner with team leads to generate insights on cohorts, trends, and retention opportunities
• Conduct market and competitive analysis to inform positioning
• Lead deep-dive analyses on strategic and operational questions
• Own analysis of supply and demand dynamics across the marketplace
• Build and maintain operating cadence, including weekly metrics reviews and OKR tracking
• Partner with Product and Payer Operations to operationalize new features
• Build, test, and scale new zero-to-one initiatives and processes

Requirements

• 4+ years in business operations, strategy, chief of staff, or similar roles
• Experience in high-growth startups, tech companies, or consulting
• Strong analytical skills with experience in data, dashboards, and reporting
• SQL proficiency preferred
• Proven ability to manage cross-functional execution without direct authority
• Excellent written and verbal communication skills for senior audiences
• Ability to thrive in ambiguous, high-change environments

Preferred Qualifications

• Background in healthcare, marketplace, or operations-heavy environments
• MBA degree

About the Company

Fay is building AI-powered infrastructure to transform preventative healthcare through a three-sided marketplace connecting providers, patients, and payers.