Business Operations

Responsibilities

• Design and implement scalable processes across GTM, customer success, finance and core operations
• Create compelling materials for strategic presentations and external partnerships
• Build and own financial models and business metrics to inform strategic decisions
• Develop customer success playbooks that drive adoption, activation, and measurable value
• Lead cross-functional projects across customer success, partnerships, and community-building
• Build dashboards and reporting systems to drive data-informed decisions
• Partner closely with leadership and technical teams to ensure operational excellence

Requirements

• 3-4 years of experience at a top consulting firm, investment bank, private equity fund, or high-growth startup
• Exceptional analytical and problem-solving abilities
• Strong data analysis and financial modeling skills
• Proven track record of thriving in ambiguous environments
• Outstanding written and verbal communication
• Ability to break down complex problems and execute structured solutions
• Experience collaborating closely with technical teams and products
• Experience with or excitement for using the latest AI tooling

Preferred Qualifications

• Experience in AI/ML or enterprise software companies
• Background in B2B SaaS operations
• Technical background or basic coding abilities
• Proven record of scaling operations at early-stage startups