Business Operations Assistant

Responsibilities

• Support fast-growing APAC markets by managing day-to-day operational activities including purchase orders, billing, and order management.
• Maintain and update customer master records and administer loyalty program-related requests.
• Process ancillary and fulfillment orders, manage item listings, and resolve stuck orders within the system.
• Ensure timely and accurate processing of credit/debit notes, event billing, and cancellation fees.
• Document information accurately in company databases following defined parameters and SOPs.
• Collaborate cross-functionally with Customer Support, Supply Chain, Marketing, and Finance teams.
• Identify trends in customer requests and contribute ideas for process improvements and productivity.

Requirements

• BA/BS in Business Management or equivalent practical experience.
• 1 to 3 years of related experience in a similar role managing operational flows or processes.
• Competency in using customer support data systems and corporate websites.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, etc.).
• Strong interpersonal, listening, and persuasive communication skills.
• Ability to work independently without constant supervision and maintain high attention to detail.

Preferred Qualifications

• Experience with SAP or Salesforce (SFDC) as a CRM system.
• Ability to thrive in a fast-paced, international company experiencing significant growth.

Benefits

• Health and well-being programs.
• Employee-exclusive discounts on Invisalign products.
• Access to online learning resources and individual development support.
• An inclusive, global workplace that fosters collaboration and belonging.

About the Company

Align Technology is a global leader in medical device innovation, dedicated to transforming smiles and changing lives. We are a community of game-changers united by the power of a smile, driven by our core values of agility, customer focus, and accountability.