Business Officer (Bookings) - Sleep Unit

Responsibilities

• Manage patient appointments and coordinate schedules for the Sleep Unit using IPM
• Act as the primary point of contact for patients and families, providing information regarding appointment dates, times, and preparation
• Process Health Fund Eligibility Requests and appointment requests from medical professionals
• Provide high-level customer service to ensure a positive patient experience
• Perform general clerical duties, including managing stationery/ward supplies and maintaining a tidy reception area
• Provide administrative support to the wider clinical and non-clinical team

Requirements

• Proven background in administration within a service-oriented environment
• Proficiency in the Microsoft Office suite with high data entry accuracy
• Experience using Patient Information Systems (e.g., IPM)
• Strong customer service skills and a professional phone manner
• Ability to communicate with empathy in a busy healthcare setting

Preferred Qualifications

• Experience with hospital mainframe systems
• Experience performing Health Fund checks
• Certificate in Business or Health Administration

Benefits

• Salary packaging opportunities up to $15,900 pre-tax annually due to Not-for-Profit status
• Access to one of Australia's largest educational scholarship programs
• Reduced cost of health services for you and your family at Epworth
• Ability to purchase additional weeks of leave

About the Company

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care, and rehabilitation. We are committed to fostering a diverse and inclusive workplace where every patient matters.