Business Manager IT

About the Company

HELPLINE is specialized in user support outsourcing and the implementation of an augmented employee experience through AI. As part of the Everience group, HELPLINE provides user support, application support, proximity support, IT asset management, and GRC (Governance, Risk, and Compliance) services to over 200 clients worldwide.

Responsibilities

• Identify, negotiate, and win new business and open new client accounts from prospecting to contract signature
• Proactively deploy prospecting plans to detect new needs, projects, and tenders
• Present company offerings and activities to prospects
• Propose tailored solutions to meet client challenges
• Manage and retain consultants placed at client sites, including career development and mission follow-up
• Ensure achievement of revenue KPIs including client meetings, presentations, and signatures
• Manage the full client relationship process including contracts, order follow-up, and steering committees
• Maintain exhaustive daily commercial activity tracking and reporting

Requirements

• At least 5 years of experience in selling IT services (technical assistance) within an ESN
• Proactive mindset with the ability to generate commercial opportunities
• Proven leadership and managerial skills
• Strong interpersonal and collaborative skills
• Passion for commercial excellence and business development

Benefits

• Health insurance and 50% transport reimbursement
• Meal vouchers (€9.50 at 60% coverage)
• Referral bonuses (€1000)
• CSE, training, and mobility opportunities