Business Intelligence Analyst

Responsibilities

• Architect, model, and govern data structures for regional BI solutions across SFDC, Twilio, CMS, WFM, and OPEX systems
• Lead the implementation and scaling of GenAnalytics and predictive/AI-driven insights
• Deliver complex, high-impact dashboards for performance management, capacity planning, and agent-level insights
• Partner with IT and cross-functional teams on real-time data integrations and warehousing improvements
• Lead Agile/Scrum workflows for BI initiatives, including story writing, sprint execution, and testing oversight
• Manage the BI request and incident pipeline, aligning priorities with leadership and stakeholder needs
• Mentor analysts to elevate analytical maturity and solution design quality
• Provide strategic recommendations for operational, digital, and process redesign initiatives

Requirements

• Bachelor's degree in analytics, engineering, data science, or a related field
• Minimum of 2 years of experience in BI, analytics, data modeling, or data engineering
• Expert-level SQL and architect-level Power BI capabilities
• Strong experience with multi-source data ecosystems including CRM, CMS, telephony, and WFM
• Fluent English (B2+ level)
• Proficiency in Agile/Scrum methodologies and project management

Preferred Qualifications

• Advanced BI or analytics certifications
• Scrum Master or Product Owner certifications
• Cloud certifications (Azure, AWS, or GCP)
• Experience with PowerApps automation and advanced O365 technical capabilities

Benefits

• Yearly bonus eligibility
• Private medical care through Luxmed
• Multisport card and private life insurance
• Social fund and meal subsidies
• Employee-exclusive discounts on Invisalign products
• Comprehensive learning and professional development opportunities

About the Company

Align Technology is a global leader in medical device innovation, dedicated to transforming smiles and changing lives. We foster an inclusive, global workplace that celebrates diversity and empowers our team members to think differently and create extraordinary outcomes.