Business Development Representative II

Responsibilities

• Execute multi-channel outbound prospecting (calls, email, LinkedIn, texting) against Director, VP, and C-level decision makers.
• Generate qualified sales opportunities and meetings to build a robust pipeline for Account Executives.
• Partner closely with AEs on account strategy, multi-threading, and seamless meeting handoffs.
• Contribute to the development of the outbound sales playbook by identifying successful messaging and common objections.
• Develop deep domain expertise within assigned verticals to act as a consultative partner to merchants.

Requirements

• 1–2 years of professional experience in the retail/ecommerce space OR 6–12 months of SDR/BDR experience in fintech or merchant-tech.
• Proven track record of hitting or exceeding outbound activity and pipeline targets.
• Hands-on experience with Salesforce, Outreach, and LinkedIn Sales Navigator.
• Strong written and verbal communication skills.
• Must be located in the Bay Area and able to work in the office 3 days a week.

Preferred Qualifications

• Experience selling to Heads of Ecommerce, CX, Operations, or DTC founders.
• Experience working with account lists involving Shopify Plus, BigCommerce Enterprise, or Salesforce Commerce Cloud.
• Experience booking meetings against a sharply defined Ideal Customer Profile (ICP).

Benefits

• Competitive compensation with an expected OTE of $90,000 ($65k base + $25k variable).
• Full medical, dental, and vision benefits.
• Equity/stock options in a fast-growing startup.
• Generous and flexible paid time off policy.
• 401(k) with financial guidance from Morgan Stanley.

About the Company

Extend is revolutionizing the post-purchase experience for retailers by providing AI-driven solutions that enhance customer satisfaction and drive revenue. Our platform offers automated customer service, seamless returns, and product protection. We work with over 1,000 leading merchant partners across various industries and are backed by prominent technology investors.