Business Automation Analyst

Responsibilities

• Own and actively monitor the OMS support channel, responding to user inquiries and escalating issues
• Collect and analyze troubleshooting data to identify patterns and opportunities for improvement
• Take ownership of select OMS features and initiatives under supervision
• Participate in stakeholder discovery meetings to gather requirements
• Organize and facilitate UAT sessions and synthesize end-user feedback
• Create and maintain detailed user guides for OMS
• Develop training materials for OMS releases
• Lead end-user training sessions to ensure seamless adoption

Requirements

• 2-4 years of experience in business operations, automation, sales planning, or account management
• Strong understanding of the digital and CTV advertising industry
• Strong analytical skills with ability to identify patterns from data
• Excellent written and verbal communication skills
• Ability to work collaboratively across teams in a fast-paced environment

Preferred Qualifications

• Experience with user acceptance testing (UAT)
• Experience with training facilitation
• Experience with order management systems (OMS) and revenue optimization solutions

About the Company

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.