Business Analyst - Payment Gateway

Responsibilities

• Monitor and analyze payment gateway performance metrics, including transaction success rates, failure reasons, and fraud trends
• Investigate payment failures, identify root causes, and collaborate with internal teams and PSPs to improve success rates
• Perform data-driven analysis on booking and payment trends to optimize processing efficiency and boost conversions
• Collaborate with Finance, Operations, Marketing, and IT teams to reconcile transactions and resolve settlement discrepancies
• Support fraud prevention by monitoring suspicious activities and implementing risk mitigation strategies
• Manage relationships with payment gateway providers to ensure SLAs are met and resolve technical issues
• Generate regular reports on key performance indicators such as authorization rates, chargeback ratios, and processing fees

Requirements

• 5 to 6 years of experience in payment processing, fintech, e-commerce, or the Travel OTA industry
• Proficiency in SQL, Excel, and/or BI tools for advanced analysis and reporting
• Strong understanding of payment gateways, PSPs, acquiring banks, and fraud prevention systems
• Hands-on experience with transaction monitoring tools and data analytics platforms
• Bachelor's degree in Business, IT, or a related field
• Strong analytical and problem-solving skills with an ability to identify trends and root causes
• Excellent communication and stakeholder management skills

About the Company

Travelwings is a leading Travel OTA platform dedicated to providing seamless travel experiences through innovative technology and efficient service.