Business Analyst Manager

Responsibilities

• Lead and develop a team of Data Analysis Associates, managing capacity, priorities, and career development.
• Own the reporting and analytics roadmap for Core Cash and Commercial Card within CIB Payments Operations.
• Drive analytics to detect emerging fraud trends, quantify impacts, and optimize decisioning rules.
• Manage end-to-end data pipelines, including defining requirements, automating ETL, and ensuring data integrity.
• Lead quality assurance, UAT, and change management processes to ensure audit readiness.
• Deliver high-quality reporting and visualization through dashboards and KPI views for fraud controls.
• Strengthen risk management and controls through continuous process improvement and root-cause analysis.
• Champion Agile ways of working, including running ceremonies and managing backlogs in JIRA.

Requirements

• 8+ years of experience in data, analytics, or technology roles, specifically supporting fraud, risk, or operations.
• Proven experience in people leadership, including coaching, performance management, and delegation.
• Strong ability to conduct complex data analysis and translate findings into actionable business stories.
• Advanced proficiency in automation and BI technologies (e.g., Alteryx, Tableau, or Qlik).
• Advanced Microsoft Excel skills, including pivot tables, macros, and lookups.
• Hands-on experience with JIRA for backlog management and reporting.
• Undergraduate or Master’s degree in Business, Finance, Mathematics, Computer Science, or a related field.

Preferred Qualifications

• Domain expertise in fraud detection, anomaly detection, and optimization of fraud strategies.
• Strong programming skills in SQL; knowledge of Python and AWS Athena is highly desirable.
• Experience with payments and card domains (ACH, wires, RTP, commercial card controls).
• Familiarity with cloud environments such as AWS or GCP.
• Experience partnering with Data Science teams on machine learning-adjacent solutions.

About the Company

JPMorganChase is a leading global financial institution providing innovative solutions to millions of consumers, small businesses, and prominent corporate and institutional clients. Our Commercial & Investment Bank is a global leader in banking, markets, and payments, serving clients in more than 100 countries.