Business Analyst

About the Company

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Backed by Insight Partners, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Responsibilities

• Develop, maintain, and enhance dashboards, reports, and visualizations using Power BI and Sigma
• Build and optimize data models, reporting frameworks, and KPI tracking
• Write and maintain SQL queries for data extraction, transformation, and validation
• Utilize Snowflake to support reporting workflows and scalable analytics solutions
• Perform ad hoc analysis to identify trends, operational insights, risks, and opportunities
• Support recurring business reviews and executive-level presentations
• Partner cross-functionally with Professional Services, Digital Onboarding, and Knowledge Management teams
• Lead strategic initiatives aimed at improving customer outcomes and operational efficiency
• Assist with forecasting, operational planning, and KPI development

Requirements

• 2+ years of experience in analytics, business intelligence, strategy, or operations
• Proficiency with Power BI (dashboard development, data modeling, DAX, Power Query)
• Experience with Sigma or similar cloud-based analytics platforms
• Strong SQL skills for querying and transforming large datasets
• Experience with Snowflake or similar cloud data warehouse technologies
• Advanced Excel skills including pivot tables and complex formulas
• Experience developing executive-ready presentations
• Strong analytical, problem-solving, and communication skills

Preferred Qualifications

• Experience within SaaS, subscription-based, or technology organizations
• Experience with Salesforce, CRM operations, and workflow automation
• Bachelor’s degree in Business, Analytics, Information Systems, Computer Science, or Finance