Business Analyst

Responsibilities

• Lead strategic initiatives from design through implementation to align with Home Lending objectives
• Facilitate cross-functional meetings and engage stakeholders to drive decisions and consensus
• Oversee change management deliverables, including communications, procedures, and training
• Partner with EMS teams to assess impacts, plan releases, and implement efficiency-improving solutions
• Define, monitor, and report key management metrics across leader, team, and department levels
• Build and manage dashboards in workflow tools to provide transparent performance insights
• Analyze business processes, customer journeys, and operational data to identify opportunities
• Ensure initiatives meet regulatory requirements and internal risk controls

Requirements

• Bachelor’s degree or equivalent experience
• Home Lending experience
• 3 years of experience in business analysis, project management, or related customer-centric fields
• 1 year of experience leading initiatives or projects end to end
• Proficiency with data analysis and visualization tools such as SQL, Tableau, Power BI, or Alteryx
• Knowledge of financial services, regulatory expectations, and risk management practices
• Ability to manage multiple initiatives in an Agile environment

Preferred Qualifications

• Experience in a call center, operations, or strategy environment
• Hands-on experience with change management and training design for operational teams
• Experience building and administering dashboards in tools such as JIRA
• Background partnering with Compliance and Risk on regulatory change implementation

About the Company

JPMorganChase is a leading global financial services firm with over 200 years of history. We offer innovative financial solutions to millions of consumers, small businesses, and prominent corporate and institutional clients under the J.P. Morgan and Chase brands. Our Consumer & Community Banking division is dedicated to helping customers through every stage of their financial journey, including homeownership.