Business Analyst, Information Systems

Responsibilities

• Evaluate business processes and identify needs to develop strategies that maximize efficiency and institutional opportunity.
• Serve as a primary liaison between business stakeholders, IT, and third-party platforms to deliver scalable solutions.
• Support the student academic journey by managing systems related to recruitment, admissions, enrollment, and graduation.
• Define the scope and objectives of business requirements, including the creation of use cases and system requirement specifications.
• Lead requirements gathering sessions and develop "as-is" and "to-be" process models for academic re-engineering.
• Oversee the integration of third-party and cloud-based service providers and support technology-based security compliance.
• Manage the release and delivery cycles for continuous improvement initiatives and perform UAT testing.
• Maintain data integrity and provide training and documentation for business processes and procedures.

Requirements

• Bachelor's degree.
• 2+ years of experience delivering enterprise information technology solutions.
• Hands-on experience with Salesforce CRM.
• Experience with CRM, LMS, and SIS systems.
• Practical experience within the systems development lifecycle (SDLC).
• Strong analytical, project management, and communication skills.

Preferred Qualifications

• Experience working within a higher education environment.
• Background as a business analyst, consultant, or project manager with an IT focus.

About the Company

University Support Services, LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. USS provides critical functional and student-facing support to help SGU deliver best-in-class education to a diverse global community of medical professionals.