Business Analyst

Responsibilities

• Support the Product Owner in studies and requirement expression
• Write functional specifications including acceptance criteria
• Act as a liaison with internal teams
• Execute validation and acceptance testing for products
• Assist internal teams with ODIGO tool configuration (voice, chat, etc.)
• Produce synthesis and presentation deliverables
• Collaborate closely with software publishing partners

Requirements

• Several years of confirmed experience as a Business Analyst
• Background in the banking or finance sector

Benefits

• Mutual insurance and 50% transport reimbursement
• Meal vouchers (€9.50 at 60% coverage)
• €1,000 referral bonuses
• CSE (Social and Economic Committee) benefits
• Two-week integration program and training opportunities

About the Company

HELPLINE specializes in user support outsourcing and the implementation of an AI-augmented employee experience. Part of the Everience group, HELPLINE supports the operational needs of IT departments and businesses globally, serving over 200 clients.