Business Analyst

Responsibilities

• Lead requirements gathering through interviews, workflow analysis, and business process mapping
• Evaluate existing processes to identify opportunities for enhancement or modernization
• Develop use cases, feature requirements, and user stories to support system improvements
• Partner with technical teams to ensure alignment between business needs and technical implementation
• Build collaborative relationships with departmental partners and central OIT teams
• Support the PMO’s Project Health Check process, including data validation and performance analysis
• Assist with RFI/RFP processes, including documentation, tracking, and evaluation support

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field
• At least seven years of professional experience
• Five years of business analysis experience
• Proficiency with MS Excel, Project, PowerPoint, and Visio

Preferred Qualifications

• Experience leading or managing projects
• Experience with Organizational Change Management
• Experience in government or large, complex environments

Benefits

• Public Service Loan Forgiveness Program qualified employer
• 25% tuition discount program for City employees
• Comprehensive health coverage
• Wellness program with discounted medical plan eligibility
• Paid vacation, sick leave, and holidays
• Generous retirement savings options

About the Company

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia. OIT oversees all major information and communications technology initiatives for the City, ensuring advanced, optimized, and responsive services for businesses, residents, and visitors.