Business Analyst

Responsibilities

• Lead requirements gathering, including interviews, workflow analysis, and business process mapping
• Translate business needs into clear use cases, user stories, and feature requirements
• Support the PMO’s Project Health Check process, including data collection, validation, and analysis
• Assess schedule, scope, budget, and risk performance metrics to identify trends or issues
• Develop dashboards, reports, and scorecards to communicate portfolio insights
• Build strong, collaborative relationships with departmental partners and OIT teams
• Maintain accurate documentation in PMO tools such as SharePoint or Smartsheet

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field
• Minimum of seven years professional work experience
• Minimum of five years of business analysis experience
• Proficiency with MS Excel, Project, PowerPoint, and Visio
• Must be a City of Philadelphia resident within six months of hire

Preferred Qualifications

• Experience leading or managing projects
• Experience with Organizational Change Management
• Experience working in a large or governmental organization

Benefits

• Comprehensive health coverage
• Paid vacation, sick leave, and holidays
• Generous retirement savings options
• Eligibility for Public Service Loan Forgiveness program
• Free SEPTA public transportation via SEPTA Key Advantage Program
• Tuition discounts and scholarships through local partnerships

About the Company

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia, responsible for leading enterprise-wide technology strategy, managing digital services, and supporting cybersecurity resilience.