Bureau Accounting Relationship Manager

Responsibilities

• Provide technical leadership and solutions for complex Bureau-related issues
• Manage key metrics to ensure all necessary actions are taken to achieve targets
• Manage B&DD positions and provide hands-on support to reduce bad debt
• Provide guidance in the recovery of funded positions
• Maintain strong relationships and clear liaison between Business Units, Accounting & Settlement teams, and external partners like Xchanging
• Handle escalations and prioritize urgent activities to ensure successful outcomes
• Support and guide the Mumbai team on escalated issues and identify training gaps
• Mentor and share knowledge with colleagues to upskill the Bureaux Team

Requirements

• Excellent technical knowledge of Bureaux
• Proven ability to resolve complex technical issues
• Superior verbal and written communication skills for negotiating challenging issues
• Strong impact and influence skills, including the ability to influence remotely
• Ability to plan and manage personal workload efficiently and effectively
• Experience in query and issue resolution
• Proficient use of Microsoft Office (Outlook, Word, Excel, and PowerPoint)

Benefits

• 25 days of annual leave plus an extra WTW day
• Comprehensive health and wellbeing offering including private healthcare and life insurance
• Defined contribution pension scheme with company matched contributions up to 10%
• Hybrid working options
• Employee assistance programme and a fully paid volunteer day
• Access to additional perks such as electric vehicle schemes, cycle-to-work programmes, and dental/optical cover

About the Company

WTW is a leading global advisory, broking, and solutions company. We help clients manage risk and optimize outcomes across various sectors, providing expertise in risk, capital, people, and client experience.